We are so delighted to have just won the Feefo Platinum Trusted Service Award 2023, an independent seal of excellence, which recognises businesses that consistently deliver a first-class customer experience. The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

feefo is the independent review platform that we use on our website for our customers to review our service and product range. The new award is available only to companies that achieve three consecutive years of Gold award-level customer ratings.

We are always humbled by the number of our customers who are happy to give their valuable time to write a review. All of our reviews are replied to and we take on board the comments that are made. So we couldn’t have done it without you, our customers, so we’d like to take this opportunity to thank each and every one of you for sharing your ratings and reviews with Feefo. What makes this award extra special for us is that it’s based purely on honest, valuable feedback from our customers. Thank you to everyone who took the time to leave us a review, it really does mean so much to us.

As you may know, we are a family business with a very valued team working alongside us - it really means so much to them when a member of the team gets named for their great service!

So we are a very happy Surprizeshop family this week!