We are absolutely delighted to announce that we’ve won the Feefo Platinum Trusted Service Award 2023!
This prestigious award is an independent seal of excellence that recognises businesses consistently delivering first-class customer experiences. The Trusted Service Awards have always celebrated companies that go above and beyond in customer care — and that receive outstanding feedback from their happy customers.
Feefo is the independent review platform we use on our website to gather feedback on our products and service. The Platinum award is only given to businesses that have achieved three consecutive years of Gold-level ratings — so we are especially proud to reach this milestone.
We are always humbled by the number of customers who take the time to leave a review. Every single review is read and responded to, and we truly value the insights shared with us. We couldn’t have done this without you — our amazing customers — and we want to take this opportunity to thank each and every one of you for your continued support.
What makes this award particularly meaningful is that it’s based entirely on genuine, honest feedback from you. Thank you to everyone who took the time to share your thoughts — your reviews mean the world to us.
As many of you know, we are a small family-run business with a fantastic team working alongside us. It means so much when individual team members are named and recognised for their great service — those moments make all the difference.
So yes, it’s safe to say we’re a very happy Surprizeshop family this week!